1. Client Responsibilities:
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Accurate Information:
Clients must provide accurate and truthful information relevant to their consultation.
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Active Participation:
Clients are expected to actively participate in the consulting process, including completing assigned tasks, said remedies and being open to new perspectives.
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Respectful Communication:
Respect towards each other is the fundamental thing. Both client and consultant should maintain respectful communication all the way along.
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Financial Obligations:
Clients are responsible for adhering to the agreed-upon payment schedule.
2. Disclaimer (Limitations of Services):
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No Medical or Legal Advice:
Our services are not a substitute for professional medical, legal, or financial advice. If you have any medical or mental health issues for which you are currently under medication or treatment, you acknowledge that neither Dr. Sourabh Joshi nor this consultation is a replacement for professional medical or psychological care. We do not claim to cure, prevent, or treat any physical or mental health condition. This consultation is for self-actualization and should be approached only with this intention.
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No Guarantees:
Specific outcomes or results from our consulting services are not guaranteed. While providing guidance and support is a goal but the client is ultimately responsible for achieving desired results. Consultations are advisory, and factors outside of the scope may impact the outcome. No guarantees or warranties, either expressed or implied, are provided regarding the effectiveness or suitability of recommendations for any particular purpose. Consultations are for guidance purposes only and should not be taken as definitive predictions.
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Focus on Empowerment:
Our role is to empower clients to make their own choices and take responsibility of their lives.
3. Payment Terms:
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Fees and Payment Methods:
We take 100% consultation fees in advance only and accepted payment methods for the same are cash, UPI, bank transfers, and digital payments. Payment details will be provided when you book your session.
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Cancellation policy:
Yes, I request 48 hours' notice for cancellations. This allows me to offer the slot to other clients. Emergency cancellations are handled on a case-by-case basis.
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No Refund Policy:
Post consultation done, you acknowledge and agree that all payment made is final, and there will be no refunds, cancellations, or transfers under any circumstances once consultation has been done. This includes, but is not limited to, requests for refunds based on change of mind, medical or personal emergencies, or dissatisfaction with the consultation. Once you have done with the consultation, you waive your right to request a refund. Please ensure that you are fully committed and have reviewed the terms of the consultation before proceeding with enrolment.
4. Confidentiality:
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Client Information:
Apart from below exceptions, we guarantee the confidentiality of all client information shared during consultations.
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Exceptions to Confidentiality:
Confidentiality may be breached in the following exceptional situations:
- Imminent Risk of Harm: If the client poses an imminent and likely risk of danger or harm to themselves or others, the practitioner may need to inform appropriate authorities to ensure safety.
- Legal Obligation: In cases where a court order, subpoena, or legal statute requires disclosure, the practitioner is obligated to comply with the law.
- Illegal Activity: When evidence suggests that abuse, illegal activity, or crime has been or is about to be committed, it may be necessary to report such information to the appropriate legal authorities.
- Supervision/Mentoring (anonymized): Practitioners may discuss anonymized case studies or challenging situations with their mentors or supervisors for professional development and guidance, ensuring the client's identity remains protected.
5. Cancellation and Rescheduling Policies:
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Notice Period:
48 hours' notice period for cancellations or rescheduling of appointments.
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Fees for Late Cancellations/No-Shows:
50% to 100% cancellation fees for last-minute cancellations or booked but not attended consultations.
6. Ethical Practices:
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Code of Conduct:
Both parties – consultant and client should commit to ethical practices during consultations, including honesty, integrity, and respect for each other, values and beliefs.
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Professional Boundaries:
Our firm is committed to the highest professional and ethical conduct in all client relationships. This includes clear boundaries, respect for client autonomy, and confidentiality.
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Continuous Professional Development:
We are committed to ongoing learning and development in our field.
7. Termination of Services:
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Right to Terminate:
We may terminate services under circumstances such as repeated violations of the Terms of Use or disrespectful behaviour.
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Consequences of Termination:
Consequences of termination, such as loss of booking future consultations and no refund.
By reading this and proceeding with the consultation, you have confirmed your commitment to these terms and to fostering a safe, supportive, and productive consultation sessions.
Thank you and welcome
Warmest Regards,
Dr. Sourabh Joshi
Proprietor
Tatvamasi – Vedic Astrology and Vastu Consultancy Services